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Billing Insurance

We provide direct billing to Medicare, Medical Assistance and insurance companies for you.  Our Billing Department will make every effort to ensure maximum benefits are received.  However, if equipment ordered is not covered, or we did not receive any insurance information for you, you will be notified of your responsibilities.

Our Billing Department is divided by insurance carriers to ensure that our staff members are educated on your insurance carrier and the continuing changes to their medical policies.  Our highly trained staff will make every attempt to comply with the requirements of your insurance carrier to have your claim processed correctly.  We will appeal negative decisions if we feel that the documentation and medical necessity exist for the products you ordered.  If the claim is still denied, we will assist you in any way we can in your attempt to appeal the decision of the insurance carrier.

We will submit charges to your insurance company and a billing statement may be sent to you separately, if applicable.  You may contact your insurance carrier directly for more information on how your policy covers durable medical equipment and supplies.  Co-insurance and deductible may apply.  Co-insurance is a percentage of the cost that you pay for eligible services (usually this is 20% for in network providers).  A deductible is the amount you pay for health care services before your healh insurance begins to pay.  This is an annual amount beginning January 1 of each year.  If your plan has a $1,500 deducible, you will pay 100 percent of your medical and pharmacy bills until the amount you pay reaches $1,500.  After that, you share the cost with your plan by paying your co-insurance percentage.